Service Agreements and Policies for Our Cleaning Services

We will accept credit and debit card payments and Venmo Cash App: Visa, Master Card, Discover, and American Express. We will waive the credit card or debit card processing fee. For those looking to pay via Venmo, our username is @Angela-Gammon-1.

Estimates are based on your home size and your description of the dirt level in your home.

We understand that a client may want to be at their house during our first cleaning appointment. However, we request that clients not be at the house for cleanings following our first cleaning. This is safer for you as well as our cleaners, and it enables our cleaners to be more efficient in their pattern of cleaning and timing. If you decide that you must stay at the house during the day or evening that our cleaners will be cleaning, you will assume full responsibility, risk, and liability in the case of any injury that you may incur during any cleaning appointment. On a case-by-case basis, we will work with you on those occasions when you may need to be at your house. If your circumstances don't allow you to leave your house, we will work around your needs. Again, we will not be held responsible or liable in any way. A Step Above N Beyond Cleaning Service is careful to avoid accidents, but we cannot control an occupant's decisions as they may roam throughout the house. We request that if you stay on the property during cleaning, you stay away from the areas being cleaned and do not walk on damp or wet-mopped floors. By signing this policy agreement, you, the client, agree to assume all risk and all liability in case of injury to you and to all other occupants who come and go or who remain on the property while our cleaners are cleaning.

If one spouse cancels service and the other spouse and/or kids let our cleaners in to clean, this implies to our cleaners that it is OK for us to be there, and payment will be expected.

New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year's Day. We are not available for work on Sundays. Upon request, we may accept Saturday jobs if we have available staff. If a client requests a cleaning on a holiday, and we have a cleaning technician available, the fee to perform services will be triple the usual one-time service fee.

The minimum appointment time for residential clients is 3 hours. You will be charged for the minimum time, and our technicians will do their best to utilize all of that time in order to provide you with the best cleaning service possible.

We will not handle animal or human waste material of any kind in any location we are cleaning. Have any such waste cleaned up before we arrive. It could be a biohazard and place our cleaner's health at risk. In extreme cases, you may need to call a company that specializes in removing the waste.

If an infestation of ants, termites, roaches, fleas, bed bugs, rodents, etc., are found in your house, we will not be able to clean until the problem has been taken care of.

• Cleaning of Bodily Fluids, Pet Waste, or Other Biohazards Except for an Ordinary Level of Bathroom Cleaning
• Cleaning Homes That Have Insect or Rodent Infestation
• Heavy Lifting - Moving Furniture That Is Heavier Than 25 Pounds
• Wall Washing (This Also Includes Wall-To-Wall/Floor to Ceiling Mirrors)
• Cleaning Heavily Soiled Areas or Areas of Disrepair, Including Rooms or Homes With Extreme Dirt Buildup, Mold, Mildew, Peeling Paint, or Other Unsafe Conditions
• Cleaning in Areas That Are Difficult or Unsafe to Access
• Cleaning Excessive Hard Water or Mineral Stains or Buildup
• Shopping or Errands Outside the Home
  

A Step Above N Beyond Cleaning Service will not move furniture in order to clean unless the legs of the furniture have sliders underneath them to protect the floors. We will limit moving furniture to only two or three smaller pieces of furniture. This will be at the cleaning technician's discretion as to whether or not we can move the furniture that a client requests us to move. Our maximum lifting weight is 30 pounds.

A Step Above N Beyond Cleaning Service will not dispose of food, furniture, or other items that are in the way of a Move-out or Move-in cleaning. If this happens, a $200 charge on top of the hourly rate will be attached to the final cleaning total.

We cannot move collections (i.e., figurines, crystal, ceramic, or other breakables) unless agreed upon in advance. Please move collections before cleaning, and it will be your responsibility to put them back. We do not want to risk damaging precious or expensive irreplaceable items.

A Step Above N Beyond Cleaning Service will charge a client by the hour if our cleaning technicians are not able to clean areas that are in the work order. Our cleaning techs can pick up a few items, but we can't spend our time cleaning up a lot of items that obstruct our ability to clean. If the number of personal items appears to be too much, we may decide not to clean some areas and thus avoid charging a client. We will attempt to contact a client regarding this issue before services are performed. If we are unable to reach a client, we will use our sole discretion in making a decision to proceed with that scheduled service or not. However, if we do proceed with services when a client can't be reached, the client will be charged by the hour for this task.

If a client requests that A Step Above N Beyond Cleaning Service use the client's own cleaning products and/or cleaning tools, we will use your cleaning products. For our cleaning technicians' safety, they will only use the client's own cleaning tools if they are in good working condition. If an employee is allergic to a client's cleaning products, then we will use our own cleaning products. 

We need to know if a client has special situations/considerations that we must be aware and careful of, such as special floor cleaning requirements, the type of finish on walls, sinks, cabinets, countertops, etc. If a client requests that our cleaners use any bleach-based products on the property, it is at the client's own risk. A Step Above N Beyond Cleaning Service will not be held liable for any damage. We reserve the right to not use any bleach.

A Step Above N Beyond Cleaning Service will not be held responsible for paying parking fees and/or street sweeping fees. If we receive a charge for these situations, we will pass the charge on to the client. Please notify us regarding any parking fees and any street sweeping schedule so we can try to avoid this inconvenience or charge.

Gratuities are optional. But most clients like to show their Cleaning Professionals their gratitude for their outstanding cleaning and customer service by giving a gratuity. The general range is 10% to 20% of the cleaning price. All gratuities are added to your invoice and paid by credit card. Our cleaners prefer it that way. All gratuities are paid in your cleaning professional's weekly paycheck.

NOTE: A Step Above N Beyond Cleaning Service reserves the right to decline services at any time and for any reason.