A Step Above N Beyond Cleaning Service Polices
We understand that emergencies sometimes do arise unexpectedly. However, last minute cancellations cause great distress to the scheduler, other clients, and the cleaner, If you need to cancel a house cleaning appointment, we request that you give a 24-hour notice by calling the main business line at 843-793-9695. We must adhere strictly to a $40 fee for last minute cancellations in order to prevent lost wages to your cleaner. This fee must be paid prior to scheduling any further appointments.
If your cancellation is received in person or upon arrival to your home or business, 50% of the scheduled cleaning must be paid to cover lost wages, business revenue, and travel time. This must be paid prior to scheduling any further appointments.
A Step Above N Beyond Cleaning Service must be provided with a way to enter your home. It is advised that arrangements are made at the time of scheduling so it can be noted in the work order. If we arrive to clean and there is no way to enter, and nobody is available to give access, 50% of the scheduled cleaning must be paid prior to scheduling any further service.
Rescheduling Recurring Service
If recurring service is set up after the initial clean, your time slot is reserved and you're put into a route for that day. If you need to slide your appoint, a 48 hour notice is required to avoid being charged the fee for the next level of cleaning and will be done at the discretion of management.
Example: A bi-weekly appointment slid one week make it a monthly clean and will be charged for the monthly cleaning rate for the next appointment. A monthly cleaning postponed will result in a charge for a one time clean on the next appointment.